Presentations and Workshops– Domestic and International
NACS SHOW 2010 Foodservice for Thought: The Financials
Oct 5, 2010 Atlanta, GA
Co-Presenter: Paul Breslin, NACS CAFÉ Faculty
NACS SHOW 2011 Evolving Your Foodservice Program
October 1, 2011 Chicago, IL
Co-Presenters: Rob Coppel, Senior VP National Accounts, Business Development, Eby-Brown Company
Catherine Porter, Senior Manager Customer Marketing,
Convenience Stores, Sara Lee
John Mark Reimann, Director - Business Development,
Buddy’s Kitchen, Inc.
NACS SHOW 2012 Food Safety on the Line
October 9, 2012 Las Vegas, NV
Co-Presenters: Keith Rowland, Corporate Account Manager,
Convenience Channel, Ecolab
Justin Waldrep, Manager of Food Safety and Quality Assurance, Racetrac Petroleum, Inc.
NACS SHOW 2013 Engraining a Company Foodservice Culture
October 14 2013 Atlanta. GA
Co-Presenter: Keith Boston, Executive Chef Cumberland Farms Stores
NACS SHOW 2013 Growing Foodservice Bottom Line: CCFM Case Studies October 14, 2013 Atlanta, GA
Co-Presenters: John Bennett, Retail Operation Manager, Robinson Oil Corp.
Danielle Showalter, Training Specialist, Sheetz Inc.
Wade Robinson, Foodservice Supervisor, Pump N Pantry Convenience
Stores
NACS SHOW 2014 State of the Plate: Food Trends
October 7, 2014 Las Vegas, NV
Co-Presenter: Annika Stensson, Senior Manager, Research Communications,
National Restaurant Association
View slide deck: http://www.nacsonline.com/NACSShow/Schedule/EducationalSessions/Documents/10.7.14_StateofthePlate.pdf
NACS STATE OF THE INDUSTRY MEETING
Foodservice Opportunities and Financial Metrics April 5-7, 2011 Chicago, IL
Co-Presenter: Paul Breslin, NACS CAFÉ Faculty
NRA SHOW 2012 Foodservice: The C-Store Game Changer
May 8, 2012 Chicago, IL
Co-presenters: Hudson Riehle, Senior Vice-President, Research and Knowledge, NRA
Joseph Chiovera, Vice-President, Food Service,
Alimentation Couche-Tard, Circle K Stores Inc.
NRA Show 2013 The Convenience Store Competition: What you can learn from
C-Store Foodservice?May 19, 2013 Chicago, IL
Co-Presenters: Bill Reilly, Sr. VP of Marketing, GPM Investments, LLC,
Joseph Bona, President, Branded Environments, CBX, a Brand Agency
ATLANTA FOOD EXPO 2013 Women’s Leadership Panel Discussion: Lessons
Learned Along the Road to Success (WFF Co-Sponsor)October 21, 2013
Panel Moderator with Alicia McCabe, Sr Category Director, Food Packaging, Georgia-Pacific Professional Food Services Solutions
Felecia White, Director, National Field Training, Church's Chicken
Brianna E. Williams, Of Counsel, StokesWagner
ATLANTA FOOD EXPO2014 Women’s Leadership Panel Discussion: Women Leaders: Successful Georgia Executives Blazing New Dining and Lodging Experiences (GHLA Co-Sponsor)
October 14, 2014
Panel Moderator with Archna Becker, President, Bhojanic Restaurants
Beth Thomas, Area Managing Director/GM,
Starwood Hotels & Resorts, W Atlanta Midtown
Cindy Shera, Owner The Pig & The Pearl and The Shed at Glenwood
Dianna Stoffer, Corp. Manager, Food & Beverage InterContinental Hotels Group
CIRCLE K SYSTEM FOOD SERVICE DIRECTORS’ STRATEGY & PLANNING MEETING Sessions: Creative Thinking, Change Management
July 18-21, 2011 Chicago, IL Workshop
INDEPENDENT NE PETROLEUM ASSOC. ANNUAL MEETING
Foodservice Fundamentals: Setting Up For Success
September 22, 2011 Providence, RI
RaceTrac Food Safety Update and Status Work Day Program
Served as Event Planner with Allison Moran [currently CEO] and Day’s Events Moderator
February 27, 2012 Atlanta, GA
NY Assoc. of Conv. Stores Trade Show & Convention
Evolving Your Food Service Program
May 16-17, 2012 Syracuse, NY
AUSTRALIAN ASSOCIATION OF CONV. STORES - Convenience Leadership Program The Competitive Edge: Evolving Your Foodservice Program
July 10-12, 2012 Chirnside Park, Victoria, AUS
SC ASSOC. OF CONV. STORES – Spring Educational Program
Merchandising 301: Convenience Retail Foodservice: From the Core to Innovation
May 8, 2013 Columbia, SC
Coca-Cola Sponsored Circle K International Franchisee Meeting
Convenience Retail Foodservice: International Update From the Core to Innovation
October 11, 2013 Atlanta, GA
Advanced Foodservice Strategy Program for Executives
Two day workshop with Case Study project developed for NACS member executives responsible for the Foodservice category.
November 11-12, 2014 Irving TX
Certified Convenience Foodservice Management (CCFM) Training Program, developed and conducted, November 2011 to December 2013, GA State University, Atlanta, GA
Initial NACS CAFÉ educational offering. Four days of educational programming culminating with certification exam and project assignment to complete certification.
Online Video Interviews and Webinars
NACS CAFÉ AT THE NACS SHOW 2010 - NACS CAFÉ Education Director Nancy Caldarola discusses the benefits of a foodservice certification. (One of three videos produced at that session. Two produced in 2011.)
http://www.nacsonline.com/News/NACSTV/Pages/NACS-CAFE-at-the-NACS-Show.aspx#.VI8a9SvF8ZQ
YPO-WPO - Food Industry Network Global Conference Call: Grab -n- Go Foods March 22, 2011
Co Presenters: Tim Powell, Research Director, Technomics, and Greg Parker, President & CEO, Parker Companies, Savannah, GA
Articles and Internet Postings Authored
RESTAURANT INFORMER, the magazine of the GA Restaurant Association
Preparing for the New Food Code, December 2007
http://www.restaurantinformer.com/2007/12/preparing-for-the-new-food-code-2/
Outstanding Customer Service: The Exception or the Rule? October 2008
http://www.restaurantinformer.com/2008/10/outstanding-customer-service-the-exception-or-the-rule/
What Restaurateurs Must Know About Food Allergies – Part 1, December 2010
http://www.restaurantinformer.com/2010/12/what-the-restaurateur-must-know-about-food-allergies-part-1/
What Restaurateurs Must Know About Food Allergies - Part 2, May 2011
http://www.restaurantinformer.com/2011/05/what-restaurateurs-must-know-about-food-allergies-%e2%80%93-part-2/
Is Your Restaurant in Trouble? January 2012
http://www.restaurantinformer.com/2012/01/is-your-restaurant-a-candidate-for-rescue/
Food Safety Education is Vital in Our Industry, December 2013
http://www.restaurantinformer.com/2013/12/managers-and-owners-must-take-responsibility-for-cleanliness-and-food-safety-in-their-foodservice-establishments/
Be a Team Player With Food Safety Education, April 2014
http://www.restaurantinformer.com/2014/04/continuing-education-owners-managers-members-restaurant-team-improves-knowledge-morale/
Food Fights: What Georgia’s C-Stores Are Doing To Capture Their Piece of the Consumer’s Food Dollar, Spring 2015
http://www.nxtbook.com/naylor/GCSQ/GCSQ0115/index.php?startid=12#/12
Be Ready for Change: Part 1 - GA Revised Food Code Effective November 1, 2015, October 2015
Vol.5, Issue 3, Pg 26-28. Colorado Springs, CO.
Be Ready for Change: Part 2 - GA Revised Food Code Effective November 1, 2015, November 2015
Vol.5, Issue 4. Colorado Springs, CO.
CONVENIENCE STORE DECISIONS
NACS CAFÉ Helps Identify Foodservice Solutions, February 2012
http://www.cstoredecisions.com/2012/02/09/nacs-cafe-helps-identify-foodservice-solutions/
Website Contributor - Coke Solutions: Is Your Operation a Rescue Candidate?
This article offers issues to consider when seeking ways to improve your operation.
http://www.cokesolutions.com/Operations/Pages/Site%20Pages/DetailedPage.aspx?ArticleURL=/Operations/Pages/Articles/Staff%20Training/Is-Your-Operation-a-Rescue-Candidate.aspx&smallImage=yes&L2=Staff+%26+Training
Website Contributor - Coke Solutions: Great Customer Service: Exception or Rule?
This article describes the steps to take to provide your customer with great customer service.
http://www.cokesolutions.com/Operations/Pages/Site%20Pages/DetailedPage.aspx?ArticleURL=/Operations/Pages/Articles/Staff%20Training/GREAT-CUSTOMER-SERVICE-EXCEPTION-OR-RULE.ASPX&smallImage=yes&L2=Staff+%26+Training
Quoted in Articles and Internet Postings; Included as Academic Reference
NACS MAGAZINE
The Rules of Recall: How to be prepared for food recalls in the modern landscape, March 2011
http://www.nacsonline.com/magazine/PastIssues/2011/March2011/Pages/Feature11.aspx
Hi Food, It's Me, Service! March 2011
http://www.nacsonline.com/magazine/PastIssues/2011/March2011/Pages/Feature4.aspx
Top Down Foodservice, April 2011
http://www.nacsonline.com/magazine/PastIssues/2011/April2011/Pages/Cover_Story.aspx
A Journey, Not a Destination, April 2011
http://www.nacsonline.com/magazine/PastIssues/2011/April2011/Pages/Feature9.aspx
Hold the Gluten, July 2011
http://www.nacsonline.com/magazine/PastIssues/2011/July2011/Pages/Feature3.aspx
In the Know, December 2011
http://www.nacsonline.com/magazine/PastIssues/2011/December2011/Pages/Feature4.aspx
Is Foodservice for Everyone? July 2012
http://www.nacsonline.com/magazine/PastIssues/2011/July2011/Pages/Cover_Story.aspx
C-Store Help Wanted: Restaurant Experience Required, July 2012
http://www.nacsonline.com/magazine/PastIssues/2012/July2012/Pages/Feature2.aspx
The Ultimate Convenience Food, October 2012
http://www.nacsonline.com/magazine/PastIssues/2012/October2012/Pages/Feature4.aspx
Equipped for Success, January 2013
http://jerrysoverinsky.com/pdfs/TradeMags/NACSFoodserviceEquip.pdf
Equipped for Success, January 2013
http://www.nacsonline.com/magazine/PastIssues/2013/January2013/Pages/Feature1.aspx
Waste Not, Want Not: Overcoming the Challenge of Managing Food Waste, July 2013
http://www.nacsonline.com/magazine/PastIssues/2013/July2013/Pages/Feature2.aspx
Well-Equipped, September 2014
http://www.nacsonline.com/magazine/PastIssues/2014/September2014/Pages/Feature5.aspx
Press Release - NACS Members Now Have Access to ServSafe® Food Handler Guide, October 26, 2011
http://www.nacsonline.com/News/Press_Releases/2011/Pages/PR102611.aspx
CONVENIENCE STORE DECISIONS MAGAZINE
NACS CAFÉ Serves Up a Foodservice Education, November 1, 2010.
http://www.cstoredecisions.com/2010/11/01/nacs-caf-serves-up-a-foodservice-education/
ServSafe® Food Handler Guide Now Available, October 27, 2011.
http://www.cstoredecisions.com/2011/10/27/servsafe-food-handler-guide-now-available/
The Impact of Restrooms on Food Sales, December 6, 2011.
http://www.cstoredecisions.com/2011/12/06/the-impact-of-restrooms-on-food-sales/
NACS CAFÉ Joins NRA Show, February 14, 2012.
http://www.cstoredecisions.com/tag/nancy-caldarola/
Flexibility Fuels Chicken, June 12, 2012.
http://www.cstoredecisions.com/2012/06/12/flexibility-fuels-chicken-2/
Freshness, Quality Key to Attracting Foodservice Customers, June 10, 2013. http://www.cstoredecisions.com/2013/06/10/freshness-quality-key-to-attracting-foodservice-customers/
Developing a Healthier Foodservice Menu, August 5, 2013. http://www.cstoredecisions.com/2013/08/05/developing-a-healthier-foodservice-menu/
Winning Over Foodservice Customers, February 17, 2014. http://www.cstoredecisions.com/2014/02/17/winning-foodservice-customers/
Embracing a Healthier Menu, April 9, 2014. http://www.cstoredecisions.com/2014/04/09/embracing-healthier-menu/
Are C-Store Customers Ready For Ethnic Foods? May 23, 2014
http://www.cstoredecisions.com/2014/05/23/c-store-customers-ready-ethnic-foods/
Packaging Precision, September 30, 2014. http://www.cstoredecisions.com/2014/09/30/packaging-precision/
NACS Sessions Feature Technology, Trends, October 8, 2014. http://www.cstoredecisions.com/2014/10/08/nacs-sessions-feature-technology-trends/
NACS Ends NACS CAFE Food Training Program, March 13, 2015. http://www.cstoredecisions.com/2015/03/13/csd-exclusive-nacs-ends-nacs-cafe-food-program/#_
How to Win With Fresh Food, July 2, 2015. http://www.cstoredecisions.com/2015/07/02/fresh-food-phenomenon/
Are You Attending the 2015 National Advisory Group (NAG) Conference?, July 18, 2015. http://www.cstoredecisions.com/2015/07/18/attending-2015-national-advisory-group-nag-conference/
How C-Store Retailers Are Finding Their Foodservice Niche, September 15, 2015. http://www.cstoredecisions.com/2015/09/15/how-c-store-retailers-are-finding-their-foodservice-niche/
NAG Conference Wraps Up In Santa Fe, September 16, 2015. http://www.cstoredecisions.com/2015/09/16/nag-conference-wraps-up-in-santa-fe/
Relationships That Matter, September 18, 2015. http://www.cstoredecisions.com/2015/09/18/relationships-that-matter/
How To Heat Up Sales With Hot Dogs, November 13, 2015. http://www.cstoredecisions.com/2015/11/13/how-to-heat-up-sales-with-hot-dogs/
CONVENIENCE STORE AND FUEL NEWS
Hot Times in Atlanta, November 2010
http://www.cspnet.com/print/csp-magazine/article/hot-times-atlanta
Taking the temperature of Food Safety, October 7, 2012
http://www.cspnet.com/category-news/foodservice/articles/taking-temperature-food-safety
10 NACS Show Nuggets, Highlights from Day 1: When a sound bite is just filling enough, October 7, 2014
http://www.cspnet.com/category-news/services/articles/10-nacs-show-nuggets-highlights-day-1
The ‘Third Wave’ for Coffee Equipment: Next-gen brewing technology cuts labor, reduces waste, boosts sales, October 27, 2015
http://www.cspnet.com/category-news/foodservice/articles/third-wave-coffee-equipment
After the Morning Rush: How to cope with less demand without waste, November 6, 2014
http://www.cspnet.com/category-news/foodservice/articles/after-morning-rush
Other Publications/Websites – Quoting / Referring to Nancy Caldarola
The Impact of Restrooms on Food Sales. C-Store News. December 6, 2011
http://cstorenews.blogspot.com/2012/01/impact-of-restrooms-on-food-sales.html
NACS offers food safety guide to members, NPNWeb.com, November 2, 2011
http://www.npnweb.com/ME2/dirmod.asp?sid=&nm=&&mod=News&mid=9A02E3B96F2A415ABC72CB5F516B4C10&tier=3&nid=CBEC003E0AAF4B4C9074A7C250960F24
NACS CAFE? Helps Identify Foodservice Solutions: Convenience, Rupertterrell’s blog
http://rupertterrell.typepad.com/blog/2012/02/nacs-caf-helps-identify-foodservice-solutions-convenience.html
NACS CAFÉ Joins NRA Show, HighBeam Research, February 14, 2012.
http://www.highbeam.com/doc/1G1-280032091.html
The Future of Convenience Stores: Food Destination, Convenience Store News
http://www.rrsfoodservice.com/PDF%20Files/CSN-FoodDest.pdf
Focus on Food: Take off your C-store Cap to Reap Foodservice Profits, C-Store Foodservice, Fall 2010
http://www.omagdigital.com/publication/?i=82806&p=24
Putting Food Safety to the Test, Convenience Store News, October 8, 2012.
http://conveniencestorenews.com/awards-and-events/nacs-show/putting-food-safety-test#sthash.vLyRPsh3.dpuf
What restaurants, c-stores can learn from each other, May 20, 2013
http://nrn.com/nra-show/what-restaurants-c-stores-can-learn-each-other
What Convenience Stores Can Teach Restaurants, May 22, 2013
http://www.cbx.com/news/what-convenience-stores-can-teach-restaurants-and-vice-versa/
Embracing a Healthier Menu, McLane Distributors, April 9, 2014.
http://www.vantixlogistics.com/content/mclane/en/press-room/articles/grocery-news/embracing-a-healthier-menu.html
10 NACS Show Nuggets, Highlights from Day 1, CSPNet.com, October 7, 2014
http://www.cspnet.com/category-news/services/articles/10-nacs-show-nuggets-highlights-day-1
What’s new at the 2014 NACS Show, Firestream Worldwide website, October 8, 2014
http://firestream.com/downstream_petroleum_news_station/ascend-retail/whats-new-at-the-2014-nacs-show/
Metrics are a Key Ingredient to Your Foodservice Program, AFPD Independent Retailers’ Website: http://www.afpdonline.org/news-business.php?start_from=&ucat=8&subaction=showfull&id=1330705928&archive=1335993814&
NACS CAFE? Helps Identify Foodservice Solutions: Convenience - Rupertterrell’s blog
http://rupertterrell.typepad.com/blog/2012/02/nacs-caf-helps-identify-foodservice-solutions-convenience.html
What’s in Store: Grab and go, Seafood Business, June 1, 2013.
http://www.seafoodbusiness.com/articledetail.aspx?id=20977
Equipped for Success, GHRA Newsletter, September 2013
http://www.ghraonline.com/docs/GHRA_In_Action/GHRAinAction-September%20-Issue.pdf
Academic Publications – Quoting / Referring to Nancy Caldarola
H. Dadgar, F. Barahouei, M. Mohammadi, M. Ebrahimi, and A. Ganjali, The Relationship Between Organizational Culture, Job Satisfaction, Organizational Commitment and Intention to Stay of Health Personnel's of Zahedan University of Medical Sciences. World Applied Sciences Journal 21 (8): 1220-1228, 2013. ISSN 1818-4952. http://www.idosi.org/wasj/wasj21(8)13/19.pdf
Special Projects – Sample of Recent Assignments
Sheetz – NACS CAFÉ Foodservice Update Tour
July 5-7, 2011 Altoona, PA and surrounding region
Planner for event with selected NACS members, NACS CAFÉ Faculty, Vendors, and other industry professionals
Australian Association of Conv. Stores 2013 Pre-NACS SHOW Study Tour
October 6-12, 2013
Planner and Event Manager of this 35 person tour to NACS member locations featuring innovative foodservice operations. Began tour in Orlando at Disney World; proceeded to Jacksonville, FL, then Savannah, ending in Atlanta, GA with Coca-Cola and Core-Mark programs for the Australian participants.
2006 U.S.-China Forum on Distance Learning: Bridging Distance To Teach The World April 9-11, 2006 Troy, AL
Program Co-Chair and Sponsorship Manager; Co-Editor of Conference Proceedings.
Australian Association of Conv. Stores 2015 Pre-NACS SHOW Study Tour
October 4-13, 2015
Planner and Event Manager for this 23 person tour to retail locations featuring innovative foodservice operations. Tour will include Philadelphia and Lancaster, PA, sites in NJ and New York City.
NACS SHOW 2010 Foodservice for Thought: The Financials
Oct 5, 2010 Atlanta, GA
Co-Presenter: Paul Breslin, NACS CAFÉ Faculty
NACS SHOW 2011 Evolving Your Foodservice Program
October 1, 2011 Chicago, IL
Co-Presenters: Rob Coppel, Senior VP National Accounts, Business Development, Eby-Brown Company
Catherine Porter, Senior Manager Customer Marketing,
Convenience Stores, Sara Lee
John Mark Reimann, Director - Business Development,
Buddy’s Kitchen, Inc.
NACS SHOW 2012 Food Safety on the Line
October 9, 2012 Las Vegas, NV
Co-Presenters: Keith Rowland, Corporate Account Manager,
Convenience Channel, Ecolab
Justin Waldrep, Manager of Food Safety and Quality Assurance, Racetrac Petroleum, Inc.
NACS SHOW 2013 Engraining a Company Foodservice Culture
October 14 2013 Atlanta. GA
Co-Presenter: Keith Boston, Executive Chef Cumberland Farms Stores
NACS SHOW 2013 Growing Foodservice Bottom Line: CCFM Case Studies October 14, 2013 Atlanta, GA
Co-Presenters: John Bennett, Retail Operation Manager, Robinson Oil Corp.
Danielle Showalter, Training Specialist, Sheetz Inc.
Wade Robinson, Foodservice Supervisor, Pump N Pantry Convenience
Stores
NACS SHOW 2014 State of the Plate: Food Trends
October 7, 2014 Las Vegas, NV
Co-Presenter: Annika Stensson, Senior Manager, Research Communications,
National Restaurant Association
View slide deck: http://www.nacsonline.com/NACSShow/Schedule/EducationalSessions/Documents/10.7.14_StateofthePlate.pdf
NACS STATE OF THE INDUSTRY MEETING
Foodservice Opportunities and Financial Metrics April 5-7, 2011 Chicago, IL
Co-Presenter: Paul Breslin, NACS CAFÉ Faculty
NRA SHOW 2012 Foodservice: The C-Store Game Changer
May 8, 2012 Chicago, IL
Co-presenters: Hudson Riehle, Senior Vice-President, Research and Knowledge, NRA
Joseph Chiovera, Vice-President, Food Service,
Alimentation Couche-Tard, Circle K Stores Inc.
NRA Show 2013 The Convenience Store Competition: What you can learn from
C-Store Foodservice?May 19, 2013 Chicago, IL
Co-Presenters: Bill Reilly, Sr. VP of Marketing, GPM Investments, LLC,
Joseph Bona, President, Branded Environments, CBX, a Brand Agency
ATLANTA FOOD EXPO 2013 Women’s Leadership Panel Discussion: Lessons
Learned Along the Road to Success (WFF Co-Sponsor)October 21, 2013
Panel Moderator with Alicia McCabe, Sr Category Director, Food Packaging, Georgia-Pacific Professional Food Services Solutions
Felecia White, Director, National Field Training, Church's Chicken
Brianna E. Williams, Of Counsel, StokesWagner
ATLANTA FOOD EXPO2014 Women’s Leadership Panel Discussion: Women Leaders: Successful Georgia Executives Blazing New Dining and Lodging Experiences (GHLA Co-Sponsor)
October 14, 2014
Panel Moderator with Archna Becker, President, Bhojanic Restaurants
Beth Thomas, Area Managing Director/GM,
Starwood Hotels & Resorts, W Atlanta Midtown
Cindy Shera, Owner The Pig & The Pearl and The Shed at Glenwood
Dianna Stoffer, Corp. Manager, Food & Beverage InterContinental Hotels Group
CIRCLE K SYSTEM FOOD SERVICE DIRECTORS’ STRATEGY & PLANNING MEETING Sessions: Creative Thinking, Change Management
July 18-21, 2011 Chicago, IL Workshop
INDEPENDENT NE PETROLEUM ASSOC. ANNUAL MEETING
Foodservice Fundamentals: Setting Up For Success
September 22, 2011 Providence, RI
RaceTrac Food Safety Update and Status Work Day Program
Served as Event Planner with Allison Moran [currently CEO] and Day’s Events Moderator
February 27, 2012 Atlanta, GA
NY Assoc. of Conv. Stores Trade Show & Convention
Evolving Your Food Service Program
May 16-17, 2012 Syracuse, NY
AUSTRALIAN ASSOCIATION OF CONV. STORES - Convenience Leadership Program The Competitive Edge: Evolving Your Foodservice Program
July 10-12, 2012 Chirnside Park, Victoria, AUS
SC ASSOC. OF CONV. STORES – Spring Educational Program
Merchandising 301: Convenience Retail Foodservice: From the Core to Innovation
May 8, 2013 Columbia, SC
Coca-Cola Sponsored Circle K International Franchisee Meeting
Convenience Retail Foodservice: International Update From the Core to Innovation
October 11, 2013 Atlanta, GA
Advanced Foodservice Strategy Program for Executives
Two day workshop with Case Study project developed for NACS member executives responsible for the Foodservice category.
November 11-12, 2014 Irving TX
Certified Convenience Foodservice Management (CCFM) Training Program, developed and conducted, November 2011 to December 2013, GA State University, Atlanta, GA
Initial NACS CAFÉ educational offering. Four days of educational programming culminating with certification exam and project assignment to complete certification.
Online Video Interviews and Webinars
NACS CAFÉ AT THE NACS SHOW 2010 - NACS CAFÉ Education Director Nancy Caldarola discusses the benefits of a foodservice certification. (One of three videos produced at that session. Two produced in 2011.)
http://www.nacsonline.com/News/NACSTV/Pages/NACS-CAFE-at-the-NACS-Show.aspx#.VI8a9SvF8ZQ
YPO-WPO - Food Industry Network Global Conference Call: Grab -n- Go Foods March 22, 2011
Co Presenters: Tim Powell, Research Director, Technomics, and Greg Parker, President & CEO, Parker Companies, Savannah, GA
Articles and Internet Postings Authored
RESTAURANT INFORMER, the magazine of the GA Restaurant Association
Preparing for the New Food Code, December 2007
http://www.restaurantinformer.com/2007/12/preparing-for-the-new-food-code-2/
Outstanding Customer Service: The Exception or the Rule? October 2008
http://www.restaurantinformer.com/2008/10/outstanding-customer-service-the-exception-or-the-rule/
What Restaurateurs Must Know About Food Allergies – Part 1, December 2010
http://www.restaurantinformer.com/2010/12/what-the-restaurateur-must-know-about-food-allergies-part-1/
What Restaurateurs Must Know About Food Allergies - Part 2, May 2011
http://www.restaurantinformer.com/2011/05/what-restaurateurs-must-know-about-food-allergies-%e2%80%93-part-2/
Is Your Restaurant in Trouble? January 2012
http://www.restaurantinformer.com/2012/01/is-your-restaurant-a-candidate-for-rescue/
Food Safety Education is Vital in Our Industry, December 2013
http://www.restaurantinformer.com/2013/12/managers-and-owners-must-take-responsibility-for-cleanliness-and-food-safety-in-their-foodservice-establishments/
Be a Team Player With Food Safety Education, April 2014
http://www.restaurantinformer.com/2014/04/continuing-education-owners-managers-members-restaurant-team-improves-knowledge-morale/
Food Fights: What Georgia’s C-Stores Are Doing To Capture Their Piece of the Consumer’s Food Dollar, Spring 2015
http://www.nxtbook.com/naylor/GCSQ/GCSQ0115/index.php?startid=12#/12
Be Ready for Change: Part 1 - GA Revised Food Code Effective November 1, 2015, October 2015
Vol.5, Issue 3, Pg 26-28. Colorado Springs, CO.
Be Ready for Change: Part 2 - GA Revised Food Code Effective November 1, 2015, November 2015
Vol.5, Issue 4. Colorado Springs, CO.
CONVENIENCE STORE DECISIONS
NACS CAFÉ Helps Identify Foodservice Solutions, February 2012
http://www.cstoredecisions.com/2012/02/09/nacs-cafe-helps-identify-foodservice-solutions/
Website Contributor - Coke Solutions: Is Your Operation a Rescue Candidate?
This article offers issues to consider when seeking ways to improve your operation.
http://www.cokesolutions.com/Operations/Pages/Site%20Pages/DetailedPage.aspx?ArticleURL=/Operations/Pages/Articles/Staff%20Training/Is-Your-Operation-a-Rescue-Candidate.aspx&smallImage=yes&L2=Staff+%26+Training
Website Contributor - Coke Solutions: Great Customer Service: Exception or Rule?
This article describes the steps to take to provide your customer with great customer service.
http://www.cokesolutions.com/Operations/Pages/Site%20Pages/DetailedPage.aspx?ArticleURL=/Operations/Pages/Articles/Staff%20Training/GREAT-CUSTOMER-SERVICE-EXCEPTION-OR-RULE.ASPX&smallImage=yes&L2=Staff+%26+Training
Quoted in Articles and Internet Postings; Included as Academic Reference
NACS MAGAZINE
The Rules of Recall: How to be prepared for food recalls in the modern landscape, March 2011
http://www.nacsonline.com/magazine/PastIssues/2011/March2011/Pages/Feature11.aspx
Hi Food, It's Me, Service! March 2011
http://www.nacsonline.com/magazine/PastIssues/2011/March2011/Pages/Feature4.aspx
Top Down Foodservice, April 2011
http://www.nacsonline.com/magazine/PastIssues/2011/April2011/Pages/Cover_Story.aspx
A Journey, Not a Destination, April 2011
http://www.nacsonline.com/magazine/PastIssues/2011/April2011/Pages/Feature9.aspx
Hold the Gluten, July 2011
http://www.nacsonline.com/magazine/PastIssues/2011/July2011/Pages/Feature3.aspx
In the Know, December 2011
http://www.nacsonline.com/magazine/PastIssues/2011/December2011/Pages/Feature4.aspx
Is Foodservice for Everyone? July 2012
http://www.nacsonline.com/magazine/PastIssues/2011/July2011/Pages/Cover_Story.aspx
C-Store Help Wanted: Restaurant Experience Required, July 2012
http://www.nacsonline.com/magazine/PastIssues/2012/July2012/Pages/Feature2.aspx
The Ultimate Convenience Food, October 2012
http://www.nacsonline.com/magazine/PastIssues/2012/October2012/Pages/Feature4.aspx
Equipped for Success, January 2013
http://jerrysoverinsky.com/pdfs/TradeMags/NACSFoodserviceEquip.pdf
Equipped for Success, January 2013
http://www.nacsonline.com/magazine/PastIssues/2013/January2013/Pages/Feature1.aspx
Waste Not, Want Not: Overcoming the Challenge of Managing Food Waste, July 2013
http://www.nacsonline.com/magazine/PastIssues/2013/July2013/Pages/Feature2.aspx
Well-Equipped, September 2014
http://www.nacsonline.com/magazine/PastIssues/2014/September2014/Pages/Feature5.aspx
Press Release - NACS Members Now Have Access to ServSafe® Food Handler Guide, October 26, 2011
http://www.nacsonline.com/News/Press_Releases/2011/Pages/PR102611.aspx
CONVENIENCE STORE DECISIONS MAGAZINE
NACS CAFÉ Serves Up a Foodservice Education, November 1, 2010.
http://www.cstoredecisions.com/2010/11/01/nacs-caf-serves-up-a-foodservice-education/
ServSafe® Food Handler Guide Now Available, October 27, 2011.
http://www.cstoredecisions.com/2011/10/27/servsafe-food-handler-guide-now-available/
The Impact of Restrooms on Food Sales, December 6, 2011.
http://www.cstoredecisions.com/2011/12/06/the-impact-of-restrooms-on-food-sales/
NACS CAFÉ Joins NRA Show, February 14, 2012.
http://www.cstoredecisions.com/tag/nancy-caldarola/
Flexibility Fuels Chicken, June 12, 2012.
http://www.cstoredecisions.com/2012/06/12/flexibility-fuels-chicken-2/
Freshness, Quality Key to Attracting Foodservice Customers, June 10, 2013. http://www.cstoredecisions.com/2013/06/10/freshness-quality-key-to-attracting-foodservice-customers/
Developing a Healthier Foodservice Menu, August 5, 2013. http://www.cstoredecisions.com/2013/08/05/developing-a-healthier-foodservice-menu/
Winning Over Foodservice Customers, February 17, 2014. http://www.cstoredecisions.com/2014/02/17/winning-foodservice-customers/
Embracing a Healthier Menu, April 9, 2014. http://www.cstoredecisions.com/2014/04/09/embracing-healthier-menu/
Are C-Store Customers Ready For Ethnic Foods? May 23, 2014
http://www.cstoredecisions.com/2014/05/23/c-store-customers-ready-ethnic-foods/
Packaging Precision, September 30, 2014. http://www.cstoredecisions.com/2014/09/30/packaging-precision/
NACS Sessions Feature Technology, Trends, October 8, 2014. http://www.cstoredecisions.com/2014/10/08/nacs-sessions-feature-technology-trends/
NACS Ends NACS CAFE Food Training Program, March 13, 2015. http://www.cstoredecisions.com/2015/03/13/csd-exclusive-nacs-ends-nacs-cafe-food-program/#_
How to Win With Fresh Food, July 2, 2015. http://www.cstoredecisions.com/2015/07/02/fresh-food-phenomenon/
Are You Attending the 2015 National Advisory Group (NAG) Conference?, July 18, 2015. http://www.cstoredecisions.com/2015/07/18/attending-2015-national-advisory-group-nag-conference/
How C-Store Retailers Are Finding Their Foodservice Niche, September 15, 2015. http://www.cstoredecisions.com/2015/09/15/how-c-store-retailers-are-finding-their-foodservice-niche/
NAG Conference Wraps Up In Santa Fe, September 16, 2015. http://www.cstoredecisions.com/2015/09/16/nag-conference-wraps-up-in-santa-fe/
Relationships That Matter, September 18, 2015. http://www.cstoredecisions.com/2015/09/18/relationships-that-matter/
How To Heat Up Sales With Hot Dogs, November 13, 2015. http://www.cstoredecisions.com/2015/11/13/how-to-heat-up-sales-with-hot-dogs/
CONVENIENCE STORE AND FUEL NEWS
Hot Times in Atlanta, November 2010
http://www.cspnet.com/print/csp-magazine/article/hot-times-atlanta
Taking the temperature of Food Safety, October 7, 2012
http://www.cspnet.com/category-news/foodservice/articles/taking-temperature-food-safety
10 NACS Show Nuggets, Highlights from Day 1: When a sound bite is just filling enough, October 7, 2014
http://www.cspnet.com/category-news/services/articles/10-nacs-show-nuggets-highlights-day-1
The ‘Third Wave’ for Coffee Equipment: Next-gen brewing technology cuts labor, reduces waste, boosts sales, October 27, 2015
http://www.cspnet.com/category-news/foodservice/articles/third-wave-coffee-equipment
After the Morning Rush: How to cope with less demand without waste, November 6, 2014
http://www.cspnet.com/category-news/foodservice/articles/after-morning-rush
Other Publications/Websites – Quoting / Referring to Nancy Caldarola
The Impact of Restrooms on Food Sales. C-Store News. December 6, 2011
http://cstorenews.blogspot.com/2012/01/impact-of-restrooms-on-food-sales.html
NACS offers food safety guide to members, NPNWeb.com, November 2, 2011
http://www.npnweb.com/ME2/dirmod.asp?sid=&nm=&&mod=News&mid=9A02E3B96F2A415ABC72CB5F516B4C10&tier=3&nid=CBEC003E0AAF4B4C9074A7C250960F24
NACS CAFE? Helps Identify Foodservice Solutions: Convenience, Rupertterrell’s blog
http://rupertterrell.typepad.com/blog/2012/02/nacs-caf-helps-identify-foodservice-solutions-convenience.html
NACS CAFÉ Joins NRA Show, HighBeam Research, February 14, 2012.
http://www.highbeam.com/doc/1G1-280032091.html
The Future of Convenience Stores: Food Destination, Convenience Store News
http://www.rrsfoodservice.com/PDF%20Files/CSN-FoodDest.pdf
Focus on Food: Take off your C-store Cap to Reap Foodservice Profits, C-Store Foodservice, Fall 2010
http://www.omagdigital.com/publication/?i=82806&p=24
Putting Food Safety to the Test, Convenience Store News, October 8, 2012.
http://conveniencestorenews.com/awards-and-events/nacs-show/putting-food-safety-test#sthash.vLyRPsh3.dpuf
What restaurants, c-stores can learn from each other, May 20, 2013
http://nrn.com/nra-show/what-restaurants-c-stores-can-learn-each-other
What Convenience Stores Can Teach Restaurants, May 22, 2013
http://www.cbx.com/news/what-convenience-stores-can-teach-restaurants-and-vice-versa/
Embracing a Healthier Menu, McLane Distributors, April 9, 2014.
http://www.vantixlogistics.com/content/mclane/en/press-room/articles/grocery-news/embracing-a-healthier-menu.html
10 NACS Show Nuggets, Highlights from Day 1, CSPNet.com, October 7, 2014
http://www.cspnet.com/category-news/services/articles/10-nacs-show-nuggets-highlights-day-1
What’s new at the 2014 NACS Show, Firestream Worldwide website, October 8, 2014
http://firestream.com/downstream_petroleum_news_station/ascend-retail/whats-new-at-the-2014-nacs-show/
Metrics are a Key Ingredient to Your Foodservice Program, AFPD Independent Retailers’ Website: http://www.afpdonline.org/news-business.php?start_from=&ucat=8&subaction=showfull&id=1330705928&archive=1335993814&
NACS CAFE? Helps Identify Foodservice Solutions: Convenience - Rupertterrell’s blog
http://rupertterrell.typepad.com/blog/2012/02/nacs-caf-helps-identify-foodservice-solutions-convenience.html
What’s in Store: Grab and go, Seafood Business, June 1, 2013.
http://www.seafoodbusiness.com/articledetail.aspx?id=20977
Equipped for Success, GHRA Newsletter, September 2013
http://www.ghraonline.com/docs/GHRA_In_Action/GHRAinAction-September%20-Issue.pdf
Academic Publications – Quoting / Referring to Nancy Caldarola
H. Dadgar, F. Barahouei, M. Mohammadi, M. Ebrahimi, and A. Ganjali, The Relationship Between Organizational Culture, Job Satisfaction, Organizational Commitment and Intention to Stay of Health Personnel's of Zahedan University of Medical Sciences. World Applied Sciences Journal 21 (8): 1220-1228, 2013. ISSN 1818-4952. http://www.idosi.org/wasj/wasj21(8)13/19.pdf
Special Projects – Sample of Recent Assignments
Sheetz – NACS CAFÉ Foodservice Update Tour
July 5-7, 2011 Altoona, PA and surrounding region
Planner for event with selected NACS members, NACS CAFÉ Faculty, Vendors, and other industry professionals
Australian Association of Conv. Stores 2013 Pre-NACS SHOW Study Tour
October 6-12, 2013
Planner and Event Manager of this 35 person tour to NACS member locations featuring innovative foodservice operations. Began tour in Orlando at Disney World; proceeded to Jacksonville, FL, then Savannah, ending in Atlanta, GA with Coca-Cola and Core-Mark programs for the Australian participants.
2006 U.S.-China Forum on Distance Learning: Bridging Distance To Teach The World April 9-11, 2006 Troy, AL
Program Co-Chair and Sponsorship Manager; Co-Editor of Conference Proceedings.
Australian Association of Conv. Stores 2015 Pre-NACS SHOW Study Tour
October 4-13, 2015
Planner and Event Manager for this 23 person tour to retail locations featuring innovative foodservice operations. Tour will include Philadelphia and Lancaster, PA, sites in NJ and New York City.